Job description - 

• Skills minimum of 3 years of previous experience in a similar role. 
• Should be versatile and committed professional with fair knowledge and experience of Freight Forwarding, and Shipping in UAE. 
• Must possess excellent communication skills in English, both written & verbal. Must be computer savvy, and enjoy networking with agents to develop and maintain business relationships. 
• Excellent interpersonal skills, workflow optimization and ability to learn from experience and pro-act in client servicing.

• Job responsibility: 

• Securing booking confirmation from vendors. 
• Maintaining SOP for customers. 
• Following up on shipments with sales, customers, and vendors. 
• Opening job cards with complete details 
• Process flow execution and monitoring. 
• Customer liaison, feedback and reporting. 
• Service failure should be communicated to the salesperson and to the customer within the same day. 
• CS will be the key contact and responsible for retention of the customer. Informing documents requirement/qualifying the documents / pre alerts.
• Ensuring file and documents compliance. 
• Shipment tracking and updating. 
• Waiver and discounts follow up and closing. 
• JIP reports and closing 
• CS will ensure that the jobs are handled as per the set SOP

 To know more about the role and apply, kindly send us your updated resume to [email protected]