Assistant Manager WFM
Dubai,United Arab Emirates
Full Time
Job description
Job Role: Assistant Manager WFM
Job Responsibilities:
- Ensure intraday and real-time management per SOPs, to best meet Service targets
- Work in collaboration with Planning and BI teams to ensure service delivery
- Coach and guide the WFM team and strive to continuously develop necessary knowledge & skills for self and the team
- Identify initiatives and process gaps as a thought partner to Operation leaders to support them in meeting their business objectives in line with the vision of the organization
- Deliver proactive strategic data analytics to business units on trends, improvement opportunities, etc through simulations and models
Mandate Requirements:
- Min. 5 years of experience in WFM or Dialer
- Exposure to Banking domain
- Proficient in MS Office tools (Outlook, Excel, PowerPoint, etc)
- Good knowledge of CMS Supervisor or Dialer and any WFM tools (IEX, Verint Impact 360 (Bluepumpkin), Genesys WFM, Aspect eWFM)
- Effective collaboration with the team and stakeholder
Benefits : free transportation + medical insurance + company visa + monthly incentives based on performance
Duration : Permanent role
For overseas candidates, we are also providing the below additional benefits:
- One-time relocation allowance of 15,000 AED
- Either a 30-days free hotel stay or a per diem amount of 22,500 AED
- One-way flight ticket from country of origin to Dubai, UAE
To learn more about the role and apply, kindly email your updated resume to: [email protected]
Job Summary
- Industry : Banking and Finance
- No of vacancies : 1
- Job type : Full Time
- Location : Dubai,United Arab Emirates
- Experience : 6 to 10
- Driving License : Not required
- Visa : To be provided by employer
- Job code : JB536